Career Opportunity: Client Service Officer Position Available at IES – SEND CV

Client Service Officer Vacancy – Cradock Labour Centre
Ref No: HR4/4/6/01 – Apply Now for a Public Service Career Opportunity

Introduction

The Department of Employment and Labour is inviting applications for the position of Client Service Officer at the Cradock Labour Centre. This permanent public service position offers a competitive salary of R269,499 per annum and provides an opportunity to contribute directly to improving service delivery and employment support in South Africa.

If you have strong interpersonal skills, knowledge of labour legislation, and a passion for public service, this position could be your gateway to a fulfilling career.

Position Overview

• Job Title: Client Service Officer
• Reference Number: HR4/4/6/01
• Centre: Cradock Labour Centre
• Salary: R269,499 per annum
• Closing Date: Not specified – apply as soon as possible

Minimum Requirements

Applicants must meet the following educational and knowledge criteria:

1. Education
   • A Matric/Grade 12 certificate is required.
2. Knowledge
   • In-depth understanding of labour legislation and regulations, including:
     • Basic Conditions of Employment Act
     • Labour Relations Act
     • Unemployment Insurance Act
     • Employment Equity Act
   • Private Employment Agency Regulations and related International Labour Organization (ILO) conventions.
   • Public Service Regulations and Public Service Act.
   • Departmental policies, procedures, and guidelines.
   • Batho Pele Principles for service delivery.
3. Skills
   • Interpersonal and relationship-building abilities.
   • Professional telephone etiquette.
   • Strong interviewing skills.
   • Computer literacy (MS Office Suite and relevant databases).
   • Clear and effective communication (verbal and written).
   • Ability to interpret legislation for practical application.
   • Analytical problem-solving skills.

Key Duties and Responsibilities

As a Client Service Officer, you will serve as the first point of contact for clients visiting the Cradock Labour Centre. Your duties will include:

1. Frontline Service Delivery
   • Provide assistance at the help desk to all incoming clients.
   • Offer information, guidance, and support regarding departmental services.
2. Employment Services
   • Assist jobseekers in registering for employment opportunities.
   • Provide guidance on available employment programmes.
3. Legislative Support
   • Address and resolve complaints related to labour legislation.
   • Offer accurate interpretation of laws and regulations to clients.
4. Claims and Registrations
   • Receive and process Unemployment Insurance Fund (UIF) benefit applications.
   • Handle Compensation for Occupational Injuries and Diseases Act (COIDA) claims.
   • Process employer registration forms for COIDA compliance.

Why This Role Matters

The Client Service Officer role is crucial for ensuring that South Africans have direct access to labour-related services. By working at the Cradock Labour Centre, you will:

• Support unemployed individuals in accessing job opportunities.
• Assist workers and employers in navigating labour laws.
• Ensure fair treatment and protection of workplace rights.
• Contribute to government’s broader employment and economic goals.

Ideal Candidate Profile

The ideal candidate will:

• Have a passion for public service and improving people’s lives.
• Be comfortable working in a high-traffic, client-facing environment.
• Be able to handle sensitive information with professionalism.
• Demonstrate patience and empathy when dealing with diverse clients.
• Maintain accuracy and attention to detail in all administrative tasks.

Application Process

Applicants must follow the official process to be considered.

1. Prepare Your Application
Your application must include:

• A comprehensive CV outlining your qualifications, work history, and skills.
• A certified copy of your ID document.
• Copies of your educational qualifications.

2. Submit Your Application
You can apply by post, hand delivery, or email:

• Postal Address:
  Deputy Director: Labour Centre Operations
  PO Box 38
  Cradock
  5880
• Hand Delivery:
  73 Frere Street
  Centre Cradock
  5880
• Email:
  JobsECCRD@Labour.gov.za

3. For Attention:
Deputy Director: Labour Centre Operations

Enquiries

For more information about the role or the application process, contact:

Ms. N Mkonto
Tel: (048) 881 3010

Batho Pele and Public Service Commitment

The position is guided by Batho Pele Principles, which emphasise:

1. Consultation – Understanding the needs of the public.
2. Service Standards – Providing clear service delivery expectations.
3. Access – Ensuring services are available to all.
4. Courtesy – Treating clients with respect.
5. Information – Providing accurate and up-to-date information.
6. Openness and Transparency – Being clear about how services are delivered.
7. Redress – Addressing complaints quickly and fairly.
8. Value for Money – Using resources efficiently.

By joining the Department of Employment and Labour, you commit to upholding these values in every interaction.

Career Development Opportunities

Public service positions like this one offer:

• Job stability within a government department.
• Opportunities for career progression into supervisory or managerial roles.
• Access to training programmes that enhance skills and knowledge.
• The chance to make a tangible difference in your community.

How to Stand Out in Your Application

1. Highlight Relevant Knowledge
   • Mention your familiarity with labour legislation and service delivery policies.
2. Show Customer Service Skills
   • Give examples of situations where you successfully helped clients or resolved issues.
3. Demonstrate Attention to Detail
   • Public service roles require accuracy, especially in processing claims and applications.
4. Be Professional in Your Communication
   • Write a clear, concise, and well-structured CV and cover letter.

Why Work at the Cradock Labour Centre?

The Cradock Labour Centre serves as a community hub for employment and labour services in the Eastern Cape. Staff members work closely with jobseekers, employees, and employers to ensure that labour laws are upheld and that services are delivered efficiently.

Working here offers:

• A supportive team environment.
• A role that directly impacts community well-being.
• The opportunity to learn continuously and stay updated on employment trends.

Key Takeaways

• Position: Client Service Officer
• Centre: Cradock Labour Centre
• Salary: R269,499 per annum
• Requirements: Matric, labour law knowledge, strong interpersonal skills
• Duties: Frontline service delivery, employment services, labour legislation support, claims processing
• Application Email: JobsECCRD@Labour.gov.za

Final Encouragement

This position offers more than just a job—it’s a chance to serve the public, uphold workplace rights, and support employment growth in South Africa. If you are committed to delivering quality service and want to be part of a respected government institution, submit your application today.

Your career in public service could begin at the Cradock Labour Centre.

Dikeledi Lebepe

Meet Dikeledi Lebepe – Blog Administrator Welcome, and thank you for visiting. My name is Dikeledi Lebepe, and I serve as the Blog Administrator for SendCV.co.za. I am responsible for overseeing the publication of quality content that informs, empowers, and connects job seekers with valuable career opportunities across South Africa.For any inquiries, collaborations, or support-related questions, feel free to contact me directly at nobuhle@sendcv.co.za.Office Location: Bellville, Cape Town, Western Cape.

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