If you’re a recent matriculant looking for your first opportunity in the customer service industry, Clover has opened applications for its Customer Service Centre (CSC) Learnership Programme 2026.
The programme offers 18 learnership opportunities for unemployed South Africans who want to gain practical workplace experience while completing an accredited qualification. Successful learners will work at Clover’s Customer Service Centre in Constantia Park, Roodepoort, while attending formal training that leads to a recognised NQF qualification.
Participants are expected to receive an estimated monthly stipend of R5,800, making this an excellent opportunity to earn an income while building valuable skills in one of South Africa’s leading FMCG companies.
Applications close on 31 July 2026.
Programme Overview
| Programme | Clover Customer Service Centre Learnership |
|---|---|
| Employer | Clover South Africa |
| Job Title | Learner: Customer Service Centre (CSC) |
| Reference Number | CLO260717-2 |
| Programme Type | Learnership |
| Number of Positions | 18 |
| Department | Customer Service Centre |
| Industry | FMCG / Customer Service |
| Location | Constantia Park, Roodepoort, Gauteng |
| Monthly Stipend | Estimated R5,800 |
| Qualification | Grade 12 / NQF Level 4 |
| Closing Date | 31 July 2026 |
Why Choose the Clover Learnership?
The Clover Customer Service Learnership is designed to help unemployed youth gain both practical work experience and a nationally recognised qualification.
Participants will work in a professional contact centre where they will learn how to interact with customers, process orders, solve customer queries, and support business operations.
This programme combines classroom learning with real workplace experience, giving learners an excellent foundation for future careers in customer service, administration, retail, banking, insurance, telecommunications, and logistics.
Earn While You Learn
Successful learners are expected to receive an estimated monthly stipend of R5,800 throughout the programme.
The stipend can help participants cover everyday expenses such as:
- Transport
- Meals
- Mobile data
- Personal living expenses
- Job-related costs
Build Good Financial Habits Early
Receiving a monthly stipend is an opportunity to develop strong money-management skills. Participants are encouraged to:
- Create a monthly spending plan.
- Save a portion of each stipend.
- Build an emergency fund.
- Avoid unnecessary debt.
- Invest in future education and professional development.
Learning financial responsibility alongside workplace skills can provide long-term benefits.
What You’ll Learn
The programme provides both theoretical and practical training in:
- Customer service excellence
- Contact centre operations
- Business communication
- Telephone etiquette
- Complaint handling
- Order processing
- Customer relationship management
- Computer systems
- Workplace professionalism
On successful completion, learners will obtain a recognised NQF qualification.
Main Duties and Responsibilities
Learners will assist with:
Customer Service
- Deliver excellent customer service.
- Handle inbound and outbound customer interactions.
- Resolve customer queries and complaints.
- Communicate with relevant stakeholders.
Order Administration
- Capture customer orders accurately.
- Confirm customer orders.
- Inform customers about accounts on hold.
- Escalate order-related issues where necessary.
Sales Support
- Promote Clover and partner products.
- Inform customers about new products and promotions.
- Recommend additional products where appropriate.
Teamwork
- Work collaboratively with colleagues.
- Participate in team meetings.
- Share responsibility for achieving team targets.
- Support visual management and operational standards.
Minimum Requirements
Applicants must:
- Be currently unemployed.
- Have completed Grade 12 (Matric) or an equivalent NQF Level 4 qualification.
- Have completed Matric between 2021 and 2025.
- Achieve at least 55% in English.
- Achieve at least 55% in Mathematics or Mathematical Literacy.
- Have advanced computer literacy.
- Not have participated in any previous learnership programme.
Personal Competencies
Clover is looking for applicants who demonstrate:
- Customer focus
- Integrity
- Motivation
- Teamwork
- Good communication skills
- Strong interpersonal skills
- Numerical ability
- Proactive thinking
- Commitment to quality
- Professionalism
Skills You’ll Gain
During the programme, learners will develop:
Technical Skills
- Contact centre systems
- Customer support
- Order processing
- CRM software
- Data capturing
- Product knowledge
Workplace Skills
- Communication
- Time management
- Team collaboration
- Customer relationship management
- Problem-solving
- Professional work ethics
These skills are valuable across many industries, including retail, banking, insurance, telecommunications, healthcare, and logistics.
Career Opportunities After Completion
The qualification and experience gained can prepare learners for careers such as:
- Call Centre Agent
- Customer Service Consultant
- Contact Centre Advisor
- Customer Experience Specialist
- Sales Support Consultant
- Client Services Administrator
- Customer Relations Officer
- Order Processing Clerk
Many employers value candidates who have completed structured workplace learning programmes.
Documents Required
Prepare the following before applying:
- Updated CV
- Certified South African ID
- Certified Grade 12 Certificate
- Academic results
- Supporting documents requested by Clover
Application Tips
To improve your chances of success:
- Apply before 31 July 2026.
- Ensure your Matric results meet the minimum requirements.
- Highlight your computer literacy and communication skills.
- Double-check all personal information.
- Keep your email and cellphone number active after applying.
Where to Apply
Applications must be submitted through the official Clover Careers website using:
Reference Number: CLO260717-2
Complete the online application and upload all required documents before the closing date.
Closing Date
31 July 2026
Late applications are unlikely to be considered.
Frequently Asked Questions
Who can apply?
South African citizens who are unemployed and have completed Grade 12 or an equivalent NQF Level 4 qualification between 2021 and 2025.
How many positions are available?
Clover is recruiting 18 learners.
How much is the stipend?
Participants are expected to receive an estimated monthly stipend of R5,800.
Will I receive a qualification?
Yes. Successful learners will complete a recognised NQF qualification upon successful completion of the programme.
Can I apply if I have previously completed a learnership?
No. Applicants must not have participated in a previous learnership programme.
Why This Opportunity Stands Out
The Clover Customer Service Centre Learnership provides unemployed youth with an opportunity to earn an income, gain practical work experience, and obtain an accredited qualification at the same time. With only 18 positions available, competition is expected to be high, making it important to submit a complete application before the closing date.
Editorial Policy
This article is intended to provide South African job seekers with accurate information about the Clover Customer Service Centre Learnership Programme. Details are based on the official Clover vacancy advertisement. Applicants should always verify eligibility requirements and application procedures through the official Clover Careers Portal before applying.
Sources and References
- Clover Careers – Learner: Customer Service Centre (Reference: CLO260717-2)
- Department of Higher Education and Training (DHET)
- Quality Council for Trades and Occupations (QCTO)
- Department of Employment and Labour
Disclaimer: Clover’s official vacancy advert lists the programme details but does not state a stipend amount. The R5,800 per month figure used in this article is based on the information provided in your request and should be confirmed through the official Clover recruitment process before applying.
